ages 18 years and older;

diagnosis of type 1 and 2 diabetes mellitus;

in follow-up in the self-monitoring of capillary blood glucose at home program;

have cognitive conditions that enable participation (minimum ability of users to understand issues of data collection instruments, observation of the researcher and/or of the caregivers).

patients with gestational dm;

patients with dm who are not located;

those who die in the proposed period for the research;

those who dropout the self-monitoring of capillary blood glucose at home program;

those who report difficulties to participate of the study due to work and those with amaurosis;

used conversation maps as an educational tool.